Refund and Returns Policy

Overview

At Ankara World, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a flexible return policy.

Eligibility

•⁠ ⁠Items must be returned within 3-5 days of delivery.
•⁠ ⁠Items must be in their original condition with all tags attached.
•⁠ ⁠Items must not have been worn, altered, or washed.

Return Procedure

1.⁠ ⁠Contact us at [email protected] or on WhatsApp at 08124883350 to initiate the return process.
2.⁠ ⁠Provide your order number, reason for return, and whether you’d like a refund or exchange.
3.⁠ ⁠We’ll send a return shipping label and instructions.
4.⁠ ⁠Ship the item back to us within 5 days.

Refunds

•⁠ ⁠Refunds will be processed within 5-7 days of receiving the returned item.
•⁠ ⁠Refunds will be issued in the original payment method.
•⁠ ⁠Shipping costs are non-refundable, unless the item was defective or sent in error.

Exchanges

•⁠ ⁠Exchanges are subject to availability.
•⁠ ⁠You’ll receive a store credit for the original item’s value.
•⁠ ⁠You can use the store credit to purchase a new item.

Exceptions

•⁠ ⁠Sale items, custom orders, and personalized items are final sale.
•⁠ ⁠Items damaged due to wear and tear or misuse are not eligible for returns.