At Ankara World, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a flexible return policy.
Eligibility
• Items must be returned within 3-5 days of delivery. • Items must be in their original condition with all tags attached. • Items must not have been worn, altered, or washed.
Return Procedure
1. Contact us at [email protected] or on WhatsApp at 08124883350 to initiate the return process. 2. Provide your order number, reason for return, and whether you’d like a refund or exchange. 3. We’ll send a return shipping label and instructions. 4. Ship the item back to us within 5 days.
Refunds
• Refunds will be processed within 5-7 days of receiving the returned item. • Refunds will be issued in the original payment method. • Shipping costs are non-refundable, unless the item was defective or sent in error.
Exchanges
• Exchanges are subject to availability. • You’ll receive a store credit for the original item’s value. • You can use the store credit to purchase a new item.
Exceptions
• Sale items, custom orders, and personalized items are final sale. • Items damaged due to wear and tear or misuse are not eligible for returns.
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